Accessibility – Equality of Access
We aim to make our service accessible to everyone.
Calls to 0808 80 numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills. They are also free to call from BT payphones.
- Telephone interpreters
If English isn’t your first language you can ask for a telephone interpreter or ask someone you know to do it for you.
- Next-generation text service
Our Helpline Advisors are trained to communicate with those unable to hear or speak on the phone via the Next Generation Text Service facility.