The call made life bearable again. Having someone believe my words meant so much to me.Derek
It’s not your fault.
There is help.
There is hope.
What to expect
Our friendly Men’s Advice Line Advisors will believe you, offer you non-judgmental emotional support, practical advice and information.
free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.
Sat & Sun 10am-12pm & 4pm-6pm
Wednesday, Thursday and Friday
10–11am and 3–4pm
Welcome to the Men’s Advice Line webchat service.
Before connecting you to an Advisor there is some important information to read and agree to.
Your personal data and confidentiality
During the webchat you may choose to disclose sensitive personal data. Anything you tell us is confidential, in line with our confidentiality policy, but we need your consent to process it.
By processing, we mean to send it through our website in webchat messages. The provider of the webchat infrastructure (Salesforce) keeps secure records of webchats in their servers and sends us transcripts, which we keep on a secure cloud-based service for 6 months from the date received. We don’t use technology to identify your IP address.
For quality monitoring, the Helpline Manager occasionally observes webchats in real-time and takes notes about the service provided. These notes don’t include any information that could identify you.
By connecting with the webchat service, you are consenting to the above.