Respect Men’s advice line COVID-19 Response Open as usual. Find out more

Full information for participants

What is the project about?
A team of researchers at Durham University are working with the Men’s Advice Line to try to find out why there has been an increase in demand for the helpline during the Covid-19 pandemic and what people are seeking support for currently; to better understand the experience of male victims/survivors of domestic abuse; and to provide recommendations to help improve support services for male victims/survivors in the future.

What are the researchers doing?
Members of the research team are virtually observing calls and e-mails to the Men’s Advice Line between June and September 2020. We are making notes about what we observe and then analysing these to draw together themes in what people are saying. We will write a report for the Men’s Advice Line about what we find, which can be used to help improve their helpline and other services for male victims/survivors. We may also share the research in academic publications and presentations.

What will happen to my data?
None of your personal information will be recorded by the research team – we will only take anonymised notes about the calls and e-mails to the helpline that we observe. The Men’s Advice Line will remove any personal information from e-mails before these are shared with the research team. All e-mails and other files from the research will stored using a secure cloud-based storage system, and the e-mails will be deleted by 31st December 2020.

What if I don’t want to take part?
It is absolutely fine for you to still access the helpline/e-mail support if you would not like your call or e-mail to the helpline to be observed as part of the research. Non-participation in the research will have no impact at all on your access to this helpline or any follow-on services. If this is the case, please simply notify the helpline advisor you are speaking to when your call is connected or when you send your e-mail. You can also do this at any time during your conversation, so if you change your mind about taking part, the researcher will stop observing the call and will delete their notes.

Any questions?
Please contact if you have any questions about the research.

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